TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale apply to the sale of tickets for performances that we, that is Goodone Productions BV (hereinafter “Goodone Productions”, “we”, “us”), offer for sale on our webshop or in any other way. By ordering tickets, you agree to these Terms of Sale and our Privacy Statement.
We may change our Terms of Sale at any time. The applicable version can always be found on our website.
This version is valid from June 1, 2022.
1 - Tickets
1.1. Your ticket is only valid on the day and for the performance stated on the ticket.
1.2. We are free to determine how many tickets we offer for sale for a performance. We may change the seat categories and ticket prices at any time, and these changes will not apply to orders already paid.
1.3. We cannot accept your ticket and therefore cannot grant you access to the performance if the ticket shows changes, deletions or has been made illegible.
1.4. In the event of loss or theft of your ticket, unfortunately we cannot replace or refund your ticket.
1.5. Upon receipt of your ticket, you waive any claim for compensation for your damage for whatever reason (eg due to program changes, changes in location or cancellation of the performance), vis-à-vis us, the management of the venue, the organizers and any other person. third party involved in the organization of the performance.
1.6. Only buy your tickets directly from us and not on the street, on auction sites or second-hand ticket sites. There is a chance that it is forged. Access can be refused or denied at any time.
1.7. You may not resell tickets or otherwise commercialize the tickets or our performances without our written consent.
1.8. Tickets ordered late or paid for late can be collected at the box office before the start of the performance.
1.9. Reserved tickets that are not collected within half an hour before the start of the performance can be resold.
1.10. Where printed electronic tickets are used, only the first provider of each original electronic ticket will be granted access to the performance. The holder of copied electronic tickets will therefore be refused entry.
1.11. In accordance with Book VI of the Belgian Code of Economic Law (art. 53, 12°), you have no right of withdrawal, ie you cannot cancel your purchase of tickets. Tickets purchased (including tickets from latecomers or unused tickets) are non-refundable.
1.12. However, if the Goodone Productions performance is canceled or the date is changed, you can exchange your ticket for a ticket for another performance, whereby any price difference will be refunded or paid by you, or for a voucher. You can then announce your choice by email or via our ticketing system. However, we will not make any other compensation for such cancellation of a performance or change of date thereof (see also point 1.5 above).
1.13. Changes to the programming of the performances, as well as to the content of the performance with regard to the promotional material concerned, including cancellations or changes to the support program, are possible and do not give rise to the above-mentioned exchange of tickets, nor to any compensation from us.
1.14. When a performance is sold out and there is a chance that tickets will become available, you can register on our waiting list. A place on our waiting list is no guarantee of tickets. When tickets become available, we will inform you so that you can still purchase tickets if possible.
2 - Order procedure
2.1. With your order you confirm that you are at least 18 years old.
2.2. To process and fulfill your order, we need a number of personal data, which we process as responsible in accordance with our Privacy Statement. This Privacy Statement is part of our agreement and the applicable version can be found on our website.
2.3. Unless otherwise indicated, the prices quoted include VAT.
2.4. For the sale of tickets for our performances via our webshop, we use the ticketing system of our partner Ticketmatic (www.ticketmatic.be), unless otherwise indicated. Ticketmatic takes care of sending the tickets.
2.5. We also call on our partner Mollie for the payment of your order via our webshop. All orders are immediately payable. You can pay online with a credit or debit card. After receiving your order, you will receive a confirmation by email.
2.6. These partners may have their own terms and conditions for the specific service concerned, which will then be indicated.
2.7. Your ticket order is only valid once your credit card payment has been registered in favor of Goodone Productions or we have otherwise received your payment for the tickets, after which your tickets will be sent to you electronically. It is best to check your e-mail address, as well as to possibly block our e-mails by your spam filters. After delivery of the tickets to your email provider, you are responsible for their careful storage.
3 - House rules
3.1. Our tickets, our promotional material, the performance itself and its logo and name, as well as the name and logo of the artists are the property of Goodone Productions or its partners. This means that you may not duplicate or use it in any form, in whole or in part, unless we give you our written consent to do so.
3.2. An atmospheric photographer is regularly present during our performances. Our performances can be filmed and sound recordings can also take place by our partners. Our graphic artist can make graphic representations. Sporadically, you as a spectator may be recognizable on this footage. We may publish the visual material on our website, via social media and in our printed matter. You will find further information about this in our Privacy Statement.
3.3. Our performances start promptly at 8:00 PM, unless otherwise stated. In order not to disturb the performances, we reserve the right not to admit anyone after the start.
3.4. Unless otherwise stated, the seats for our performances are unnumbered. This means that you are free to choose a seat or standing place.
3.5. During the performance, we ask you to turn off your phone and not to take photos, film or sound recordings.
3.6. Please do not bring bottles, cans, alcohol, sound recording devices, film and photo cameras, fireworks or other objects to the performance that could pose a safety hazard.
3.7. Smoking is not allowed during the performance or within the space where we give our performance.
3.8. Please respect the property and night's sleep of the neighborhood.
3.9. Please do not leave litter in and around the space where we give our performance.
3.10. You are expected to comply with the rules that apply in the context of a possible epidemic or other health crisis, so that other visitors, our employees and artists remain as protected as possible.
3.11. All visitors are requested to come to the performance on time, not to bring any luggage, (large) handbags or (backpacks) bags and to respond correctly to any requests from the security services.
3.12. If you do not comply with the above house rules, we will be forced to ask you to leave the room.
4 - Miscellaneous
4.1. You can contact us on +32 (0)484 902 377 or via miracle@goodoneproductions.be.
4.2. Any disputes will be submitted to the competent Ghent courts. Our Terms and Conditions of Sale are governed by Belgian law.